Orders are shipped via Australia Post. A tracking number and product insurance is added to the postage cost. Please contact me if you would like your item express posted. You will receive an email with tracking after your order has shipped. A Maker's Burrow is not responsible for lost or stolen packages.
Buyer is responsible for all international customs/fees. The cost will vary between locations. Please research your country’s policy before purchasing. I am unable to mark the item as a “gift” on the custom form is a felony and mail fraud.
Within Australia, tracking and insurance included- $20
International Shipping, tracking and insurance included- $25
Ready made items can be placed on lay-by. The initial deposit is a 3rd of the total cost of the item. The deposit amount is non refundable. Once the initial deposit has been paid I will send invoices for amounts agreed upon by both parities until the balance is paid in full. The item will be shipped once payment is received in full.
Please contact me if you are not 100% satisfied with your purchase. I will provide a refund for ready made items only if they are returned within 14 days of the final receipt.
Returned items must be in the same condition you received it and in the original packaging.
You are responsible for all return shipping costs.
Returns lost or damaged in shipping will not be refunded, so please pack your item carefully.
Returns are not accepted on commissioned orders
All cancellations must be made within 24 hours of purchase for a full refund on ready made items.
Commission deposits are not refundable.
I do accept exchanges on ready made items within 7 days of receipt. Items for exchange must be in the same condition you received it and in the original packaging.
I do not accept exchanges on commissioned pieces.
HANDLING & CARE INSTRUCTIONS
Dolls are not suitable to be played with by children under 3 years of age.
A Maker’s Burrow dolls are for gentle play. All care is take to ensure the dolls body parts are secured tightly but the doll will most likely still not survive games of tug of war. I love the dolls I make very much, so if your doll does sustain an injury of any kind please contact me and I will be happy see what I can do mend or replace what I can.
Please don’t put the dolls in the washing machine. If I need to be cleaned use a small amount of water on a cloth and spot clean where necessary.
It is possible a small amount of pilling will occur on the wool felt over time. It can be removed by any method you would use to remove pilling from your woollen garments.
All knitwear is to be hand washed only.
ADDITIONAL CLOTHING & ACCESSORIES
I can provide your doll with more clothing and accessories to wear and am happy to discuss the options with you.
DO YOU ACCEPT COMMISSIONS?
Yes I do accept commissions. The turnaround time for a commissioned doll is 4-6 weeks. Turnaround time on knitwear depends on the item- for example, a Gumnut Hat would be 4-6 weeks.
For shop updates, please visit my Instagram page @amakersburrow
For all other inquiries contact me at firstname.lastname@example.org